While triaging tickets, your support team can uncover valuable user needs. With Parlor’s Zendesk integration, your team can quickly route those needs directly to Parlor.
Integrate Parlor with Zendesk to send all customer feedback into a single system of record that allows your team to easily identify and prioritize the most pervasive and impactful user needs.
In this Article:
How it works
Parlor's Zendesk integration works by creating user needs in Parlor from tickets in Zendesk. You can create new needs in Parlor by placing a tag on a Zendesk ticket with the term 'parlor'. Once a ticket is tagged, we'll pull information stored on the ticket (e.g., customer's email, ticket description, and comments) and use that to create needs in Parlor. By sending product insights received from your Zendesk tickets into Parlor, you'll ensure that all feedback received is stored in one location.
Setting up the Integration
1. In Parlor, navigate to Organization Settings > Zendesk and click Setup Integration.
2. On the interior page, click 'Authenticate Zendesk'.
3. When the modal appears, click 'New authentication'. Once the pop-up modal appears, scroll within the modal and input the subdomain (e.g., 'parlor' if your Zendesk subdomain is parlor.zendesk.com) of your Zendesk project within the 'Zendesk subdomain' field.
4. Authorize the integration by logging in with your Zendesk credentials.
5. When the modal closes, click the toggle to enable the integration.
Send Zendesk Tickets to Parlor
Once you've successfully integrated Parlor with Zendesk, it's time to start sending tickets into Parlor. Select any ticket in Zendesk and tag it with the term 'parlor'. As long as the Ticket has the term 'parlor' anywhere within the tag (text formatting does not matter), the ticket will route to Parlor.
By routing Zendesk tickets into Parlor, you'll aggregate feedback across support, sales, and product into a single system of record to catalogue critical trends amongst your users' needs.